Privacy Policy

1. Information we collect

We may collect personal information that you provide directly to us, including your name, email address, shipping address, phone number, order details, billing information, and any messages you send through our contact forms or customer support channels.

We may also collect information automatically when you use our site, such as browser type, device details, IP address, pages visited, referring website, time spent on the website, and interaction data. This helps us understand how the website is used and improve the shopping experience.

If you purchase a product as a gift, we may receive the recipient’s delivery information from you. We use that information only to fulfil the order and provide the requested service.

2. How we use your information

We use the information we collect to process orders, arrange shipping, communicate with you about your purchase, respond to questions, manage support requests, and improve the design and functionality of our website and products.

We may also use your email address or other contact details to send order confirmations, shipping updates, product information, customer support messages, promotions, and policy updates where you have consented or where this is permitted by law.

We may use aggregated or de-identified information for analytics, product development, marketing research, and operational reporting.

3. Cookies and tracking technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to remember your preferences, understand how you navigate our site, and improve performance and usability.

Cookies may help us keep your cart information, remember site preferences, and identify issues with our website. You can adjust your browser settings to block or delete cookies, although some features of the site may not function properly if cookies are disabled.

We may also use services provided by third parties for analytics or advertising. Those providers may place cookies or similar tracking technologies on our website and process information in accordance with their own privacy practices.

4. Children's privacy

PaintPop is designed for family and creative play. We do not intentionally collect personal information from children under the age of 13 without appropriate parental consent and a valid lawful basis for doing so.

If a child is participating in a purchase, prize promotion, giveaway, classroom activity, or family order, we will only collect the minimum information necessary and will rely on a parent or guardian as the primary contact point.

Parents and guardians are responsible for supervising children while using our products and for making sure any information shared with us is appropriate and consented to.

5. How we share information

We may share personal information with trusted service providers that help us operate our website, process orders, manage shipping, provide payment processing, support customer service, run email communications, and analyze performance.

We may share information when required by law, legal obligations, court orders, government requests, or to protect the rights, safety, and security of our business, users, or the public.

We do not sell personal information to third parties for marketing purposes. If we do need to share data in a way that goes beyond ordinary service provision, we will inform you in advance where required by law.

6. Data retention and security

We retain personal information only as long as necessary to provide our services, fulfil legal or contractual obligations, resolve disputes, and comply with applicable laws.

We take reasonable organizational and technical measures to protect the information we hold, including secure storage, access controls, and internal procedures. However, no method of electronic transmission or storage is completely risk-free, and we cannot guarantee absolute security.

7. Your rights

Depending on your location and applicable law, you may have the right to request access to the personal information we hold about you, ask for it to be corrected, request deletion, object to certain processing, or restrict how your data is used.

If you would like to exercise your rights or ask questions about your personal information, please contact us using the details below. We will review each request and respond in line with applicable privacy laws and business requirements.

8. Third-party links and external websites

Our website may contain links to other websites, marketplaces, social media pages, or partner services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing any information.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, products, legal requirements, or how the website operates. Any updated version will be posted on this page with a revised date.

10. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us through our support page or the contact details listed on the website.

We are committed to responding to privacy questions promptly and fairly and to helping customers understand how their personal information is used.