Draft returns and refunds policy

Returns and refunds for PaintPop products will be handled in line with the final business policy approved before launch. This policy is intended to protect both customers and the business while keeping dispute resolution simple and transparent.

Damaged, incorrect or incomplete orders may be eligible for review and redress depending on the circumstances and evidence provided. Customers should contact the team promptly with order details and supporting information to begin the review process.

Products that have been opened, used, or otherwise altered may not be eligible for return unless there is a verified defect, delivery error or other applicable reason set out in the final policy.

This draft should be reviewed with legal counsel before publication to ensure compliance with consumer rights, return timelines and refund processes relevant to India and the final operating model.